Route the question correctly

Contact Abbott for a Clinical, Technical, or Documentation Review

Do not send patient names, images, record numbers, or other protected health information. Include the product family, care setting, market, interface target, and decision date.

01

Clinical & Laboratory

Use for assay workflow, point-of-care deployment, monitoring protocol, or acceptance criteria.

Response route: clinical application review

02

Technical & Service

Use for connectivity, preventive maintenance, calibration, software version, SBOM, or fault escalation.

Response route: technical triage

03

Regulatory & Quality

Use for 510(k), CE IVDR, ISO 13485 scope, IFU revision, UDI, complaint, or field-action documentation.

Response route: quality review

Global clinical support routing map

What makes a request actionable?

Specify care setting, user role, product family, model if known, installed software, specimen or patient workflow, annual or peak volume, market, required response, and evidence deadline.

Two-column technical brief

Start with the decision context

The form collects only routing information. A specialist can then identify the applicable document set and whether a controlled sample, simulator, or interface test is required.

  • No protected health information
  • No blanket regulatory assumption across references
  • Document current model and market